RETURNS
Stonz accepts returned items purchased on www.stonz.com within 30 days of the delivery date. You will receive a refund for the price of the item and applicable taxes, excluding shipping costs. Please ensure the following criteria are understood prior to mailing in your merchandise:
- All merchandise must be in its original condition (unwashed, unworn, and with tags attached)
- Returns are not prepaid, the customer is responsible for return shipping
- All sale items are FINAL SALE (no returns or exchanges will be accepted)
- If this return takes your original order under the free shipping minimum, the cost of shipping the original order will be deducted from your return
- If your return does not meet the criteria above, Stonz reserves the right to deny the return.
If your product is eligible for return, please complete the Return Authorization Form and mail your package to the relevant office.
For Canadian Customers
Attn: Stonz Returns
75 Aventura Court
Mississauga, ON
L5T 2Y6
For US Customers
Attn: Stonz Returns
TC Marketing Inc
5770 Shiloh Rd
Suite 400
Alpharetta, GA 30005
USA
After we receive the product, inspect and approve then your refund will be processed, and a credit will automatically be applied original method of payment.
We advise using a reliable mail service that includes tracking - Stonz is not responsible for items that are not received.
To exchange items, we request that you please send your items to us for a refund, and then place another order for the correct sized items through our website, either immediately or after your refund has been processed.