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  1. Stonz Support
  2. Customer Support

Customer Support

My Account

  • Why should I make an account?
  • How can I update my address?
  • How can I reset my password?
  • How do I sign in?

ORDER SUPPORT

  • Returns
  • Exchanges
  • Order Tracking
  • Order changes and cancellations
  • Can I return an item that I did not purchase directly from Stonz?

PRODUCT SUPPORT

  • Warranty

FAQ

  • How do I know my order was placed?
  • Why should I buy Stonz Winter Boots?
  • Are Stonz booties suitable for walking given that they are "soft-soled?"
  • Accepted methods of payment?
  • Why has my payment failed?
  • Is tax included in the price?
See all 11 articles

Shipping

  • Do you ship to Nunavut?
  • Does Stonz offer free shipping?
  • How long does it take to process and ship my order?
  • Does Stonz accept orders outside of North America?
  • Does Stonz ship to PO Boxes or military bases?
  • Does Stonz ship to Australia or New Zealand?
See all 7 articles

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