Customer Support

My Account

• Why should I make an account?
• How can I update my address?
• How can I reset my password?
• How do I sign in?

ORDER SUPPORT

• Order Tracking
• Returns
• Exchanges
• Order changes and cancellations
• Can I return an item that I did not purchase directly from Stonz?

PRODUCT SUPPORT

• Warranty

FAQ

• Why should I buy Stonz Winter Boots?
• Are Stonz booties suitable for walking given that they are "soft-soled?"
• Accepted methods of payment?
• Why has my payment failed?
• Is tax included in the price?
• What does it mean if a product is "Final Sale"?

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Shipping

• Do you ship to Nunavut?
• Does Stonz offer free shipping?
• How long does it take to process and ship my order?
• Does Stonz accept orders outside of North America?
• Does Stonz ship to PO Boxes or military bases?
• Does Stonz ship to Australia or New Zealand?

See all 7 articles