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Stonz

<p>Payment can be declined for a variety of reasons. First, please check that we accept your payment method (Visa, MasterCard, Google Pay, Apple Pay, PayPal or PayPal Express - Visa Debit must go through PayPal). Second, please make sure your card details and billing address are entered correctly. If it still isn&#x2019;t working, we recommend calling your credit card company to see if there has been a hold put on your account.<br><br>If you are still receiving an error message, please email us at customerservice@stonz.com and we&apos;ll be happy to see what we can do to assist!</p>

Payment can be declined for a variety of reasons. First, please check that we accept your payment method (Visa, MasterCard, Google Pay, Apple Pay, PayPal or PayPal Express - Visa Debit must go through PayPal). Second, please make sure your card detai

Why has my payment failed?

Orders

What are your shipping costs?

What are the countries that Stonz can ship to?

Does STONZ ship to PO Box?

Do you have free shipping?

Shipping

Does Stonz offer returns?

How do I return an order?

How soon will I get my refund?

Returns

Shipping and Returns

How can I update my address?

How can I reset my password?

How do I sign in?

My Account

What does it mean if a product is a "Final Sale"?

How are sales taxes calculated?

My order has been flagged for a fraud check, what does this mean?

How do I receive a Gift Card?

Can I cancel or change my order?

Accepted methods of payment?

Is tax included in the price?

Can I use a promo code over multiple orders?

The website says my discount code entered was invalid. What now?

How do I know my order was placed?

Cruiser™ Original Care Instructions

Cruiser™

When buying Liners for the booties, what size of liners and booties should I buy?

Are Stonz Booties waterproof?

Are the Baby Booties (size Small) suitable for walking?

Is there a temperature rating for Stonz Booties?

Are the Booties safe to use in the snow?

Is there a left and right Bootie?

What is the best way to make sure my Booties last a long time?

What is the best way to clean the Booties?

What's the difference between Booties and Puffer Booties?

Booties

What makes Stonz Mitts so warm?

Are Stonz Mitts 100% waterproof?

Are the Baby Mitts as warm as Youth?

What is the best way to decide what size I pick for my child?

What is the difference between Baby and Kids Mitts?

Mitts

Why are these Boots so light?

Are the Trek Boots waterproof?

How durable is this foam sole?

Are the removable liners machine washable?

Trek Boots

Why are Stonz Rain Boots made of Natural Rubber?

What is the difference between Natural Rubber and Regular Rubber?

How should I store the Rain Boots during Summer?

Are these free of toxins like lead?

Should I size up if I'm ordering the Rain Boot Liners?

Do your Rain Boots fit true-to-size?

Rain Boots

Size guide

How should I wash and care for Stonz products?

Are Stonz products vegan?

Does Stonz offer a warranty on all products?

FAQs

Products

How can I collaborate with Stonz?

How do I become a Stonz retailer?

Stonz Product Guarantee

My kid has outgrown his/her Stonz gear. Now what?

Other

Why has my payment failed?Updated 8 months ago