Orders

What does it mean if a product is a "Final Sale"?

All of our Sale items are a Final Sale, which means that they cannot be exchanged or returned for a refund or credit. Before purchasing a Final Sale item, please make sure you order the correct size for your little one. As sizing can vary from brand

How are sales taxes calculated?

We charge taxes according to your location. If you shop within Canada, we will follow the Canadian Tax rules and apply them according to your province. We also apply GST (Federal tax) on all Canadian orders. We do not charge taxes if you are in the U

My order has been flagged for a fraud check, what does this mean?

Due to high volumes of fraudulent charges we have received in the past, we want to make sure we are taking the steps to protect our customers as well as our company. We use a company called Beacon Fraud Protection, which reviews all orders that come

How do I receive a Gift Card?

Our Gift Cards are digital and will be sent via email after payment. Please note it will be sent to the email address you use for the purchase.

Can I cancel or change my order?

Our goal is to have your order on its way to you as soon as possible. As such, you are allowed to edit or cancel your order, just click EDIT in your order confirmation within 1 hour of placing the order to do so. Please be sure to double-check that y

Accepted methods of payment?

Stonz accepts Visa, MasterCard, Google Pay, Apple Pay, PayPal or PayPal Express - Visa Debit must go through PayPal.If you have any questions, please email us at [email protected] or call us at 1-866-397-8669 and we'll be happy to see what we

Why has my payment failed?

Payment can be declined for a variety of reasons. First, please check that we accept your payment method (Visa, MasterCard, Google Pay, Apple Pay, PayPal or PayPal Express - Visa Debit must go through PayPal). Second, please make sure your card detai

Is tax included in the price?

Taxes vary depending on where you reside. All prices shown on our website are pre-tax and the applicable taxes will be applied to your order at check-out.

Can I use a promo code over multiple orders?

Our promo codes are single-use and can only be used once per customer, and only one code can be applied per order. Since two codes can't be used at the same time or combined, only the first code entered will be applied.

The website says my discount code entered was invalid. What now?

If you are having issues with a promo code you received, first check that the promo code was entered correctly. Please also make sure when you're entering the promo code that there are no spaces on either end of the code. We recommend copying and pas

How do I know my order was placed?

Shortly after you have completed your order, you will receive an email with your order confirmation. Please check your junk folder as they can sometimes end up there. If you don't receive an order confirmation within 24 hours, please call us at 1-866